Terms of Services

These Terms & Conditions (hereby referred to as “Terms”) serve to govern the use and access of our order contact form and correspondence with our subcontracted social media account managers (hereby referred to as “Service”). Please go through these Terms carefully and thank you for looking into our Terms, as they are important to understand!

Terms are Legally Binding

By using the Services we provide, you agree to be legally bound by the Terms outlined on our website as well as comply to the Privacy Policy also defined on our website.

When we use the words “StellationMedia,” “we,”, “our,” or “us” throughout this policy, we’re referring to StellationMedia Inc., which is understood as the intermediary company that connects “Account Managers” to provide the Customer with Services listed on our website. When we talk about “Services” in this policy, we are referring explicitly to the actions committed by Account Managers in order to help you grow your social media accounts.

You are an Authorized Member of Our Community And Your Account is Managed

A company, organization, or other qualified third party we refer to in these Terms are considered the “Customer”. Being a Customer effectively makes you a member of our Community. Every member of our Community is provided a communication channel to an “Account Manager”, which in and beyond these Terms is understood as a third-party, subcontracted person(s) that provides Services of StellationMedia on behalf of the Customer. An Account Manager is granted access to the social media account(s) of the Customer, thus allowing for the fulfillment of Services.

For you, this means:

Your Customer Data is accessed discreetly both by employees of StellationMedia and by third party, sub-contracted account managers in order for improved delivery of Services. You agree to allow access to Customer Data upon registering for access to our Services under a “Contract”, which is activated upon Customer Registration. This Contract holds our commitment in delivering Services to the Customer through the delegation of tasks to a subcontracted Account Manager.

Notable Rules

The Services provided by StellationMedia require for the Customer to follow the Rules specified below as well as comply to the Privacy Policy described.

The Customer Must Be Aged 18 or Over

Services we provide are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately.

The Customer Is Bound to Contract Periods

These Terms remain in effect until the end of the Customer’s billing cycle. The Customer is entitled to cancel their contract with us without prior notice or given reason. The Customer is required to cancel their billing at least ONE (1) day prior to the following billing cycle. Otherwise, the Customer is obliged to fulfil the last month of billing prior to cancellation. Please note that pausing an account does not cancel the subscription and related charges.

Billing Cancellation Example

The Customer is due to be billed on the 31st of September for the provision of Services from the 31st of March to 30th of October 2019.

Scenario 1 – The Customer cancels on 31st of September: The Customer will still pay for services supplied for the periods of 31st of September – 30th October 2019. The Customer will not be billed on the 30th of October, for the month of May.

Scenario 2 – The Customer cancels before 30th of September: The Customer will not pay for the periods of 31st of September – 30th October 2019. The Customer shall not receive any Services after the 30th of September.

The Customer Agrees To Limitation of Liability

Services provided by Account Managers of StellationMedia will not be held accountable to the Company, StellationMedia Inc. The Company may not be held liable for any potential damages incurred. We may directly step in and take what we deem appropriate action against the Customer or Account Manager (including the disabling of accounts on the StellationMedia website) depending on circumstance.

The Customer Agrees To The Refund Policy as Described

Refund requests are reviewed on a case by case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund. Typically, only new customers may be eligible for a refund. Multiple factors are taken into consideration, of which may include (but not limited to): amount of account management provided, amount of followers received, date of subscription, events of force majeure, contract period binding, subscription type, past experience with the Service, account manager feedback, targeting as defined by the Customer.

Refund requests based on performance issues of account management are reviewed on a case-by-case basis. Requests may include but are not limited to slow growth or irrelevant quality of followers and/or likes. While the Company strives to render Services as best as possible through the Intermediary, the Company is under no obligation to fulfil requests of refunds.

Refunds due to Management Quality

Refund requests based on quality of account management are reviewed on a case-by-case basis. Requests may include but are not limited to actions taken by their account manager that extend beyond the scope of the Agreement, such as inappropriate likes, or commenting and following. While the Company strives to render Services through the Intermediary, the Company is under no obligation to fulfil requests of refunds.

Refunds due to Recurring Subscription Billing Agreement

Should a refund request be submitted by the Customer due to the Customer not being aware of a recurring subscription, the Company are able to fulfil said requests at its sole discretion. Generally, it is the responsibility of the Customer to understand the nature of their Billing Agreement, which is expressly mentioned on the Pricing section of the Website, as well as during the checkout process of the Company’s designated payment provider.

Refunds due to Unexpected Service

Should the customer request a refund on the basis that the service is not as expected, the Company are able to fulfil such refund requests at its sole discretion. As such and while the Company strives to render Services as best as possible through the Intermediary, the Company is under no obligation to fulfil refund requests in the event the Customer claims service is not as expected.

Refunds due to Developer Code & Instagram Software Bugs

If a client gets a developer’s code error , that circulates directly from Instagram, thus cannot be the reason for refund as same error could be on the official app as well. They should keep an eye on Instagram down dector, in case they are unable to login and try again after few hours. Since we don’t own Instagram, we cannot offer any extended support or extended time in this case.

Our software or platform is not the reason a client get’s an account compromised message; it’s happening to normal Instagram users as well and this is Instagram’s own bug. The client should always keep an eye on Instagram down dector to check other people’s similar issues. Stellation Media can not be blamefor Instagram’s own bugs.

Refunds due to Untimely Cancellation

Should the Customer cancel the Billing Agreement with the Company in an untimely fashion, the Company are able to fulfil said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible to a refund.

Refunds due to Inactivity

Should the Customer request a refund due to account inactivity as caused by technical issues and/or the non-participation of the Intermediary account manager, the Company may issue a refund at its sole discretion. Refunds in such instance are typically fulfilled when the issue cannot be solved within a reasonable timeframe as determined by the Company. As such, refund requests are reviewed on a case-by-case basis.

Refunds due to Double Charge

Should the Customer enter an additional billing agreement with the Company that renders the first billing agreement obsolete, the Customer may be double-charged by mistake. In such instance, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company.

If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.

Discrepancies & Agreement to Terms

The Terms stated above, including any terminology referred to in our Terms or within our Privacy Policy, are constitutive of the entirety of our Terms agreement between you the Customer, us the Company, and involved third parties that provide Services, wholesomely understood as the Account Managers. The Terms stated supersede prior agreements (both written and verbal) concerning all subject matter related to the provision of Services and Terms of use of StellationMedia as an intermediary Service. Should there be conflict, inconsistency, or claims that counter either the Terms or Privacy Policy, the terms stated on this Terms page shall be the prevailing agreement presented to any “Authoritative Party” understood as local jurisdictive parties.

Governing Law

The Terms stated above and any disputes relevant to the Terms or our Privacy Policy shall be addressed exclusively by the law of United States of America and relevant constitutional bodies of United States of America.

Support

We appreciate all forms of feedback and welcome you to contact StellationMedia through this email should there be any in-discrepancies, misunderstandings, or other noteworthy mentions regarding the Terms and/or Privacy Policy.

Thank you for your understanding and cooperation. Let’s grow your social media together!

By accessing and using our products and services, you agree to comply with the Terms of Use listed here.

Relationship with Instagram

  • StellationMedia.com is not affiliated or sponsored by Instagram, Facebook or any Instagram third-party partners in any way.
  • StellationMedia.com does not have a target to tarnish the INSTAGRAM mark.
  • StellationMedia.com operates completely separately from Instagram.
  • StellationMedia.com does not attempt to wrongfully capitalize on Instagram’s reputation.
  • StellationMedia.com is not utilising the Instagram API and as such is not violating the terms of service.
  • It is your sole responsibility to ensure that your account is not violating the Instagram Community guidelines, Terms of use or other documents.
  • StellationMedia.com does not breach the terms of use but it is your responsibility to ensure the Community Guidelines are met alongside other binding documents.

StellationMedia Usage

  • It is your sole responsibility to comply with Instagram rules and any legislation that you are subject to. You use StellationMedia.com at your own risk.
  • We are not responsible for your actions and their consequences. We are not to blame if your Instagram account is banned for any reason.
  • We require your Instagram username and password to obtain required information for Instagram API. We don’t store, give away, use in a bad faith, or otherwise distribute your password to any third parties.
  • But you should always keep in mind there is a risk of losing your Instagram account as you work with that account via our system that is not official and not approved by Instagram.
  • You should realise all risks and you have to take any responsibility of using Instagram account via our system.
  • In line with Instagram’s Community guidelines you should be using StellationMedia.com to foster meaningful and genuine interactions.
  • Attempting to use StellationMedia.com to interfere with or impair the intended operation of Instagram is Strictly against our ToS.
  • Use of our platform to spam, abuse or otherwise break the Community Guidelines is strictly prohibited.

Account terms

  • You must be 18 years or older to use this Service.
  • You must be born human. Accounts registered by “bots” or other automated methods are not permitted.
  • You must provide a valid email address and any other information requested in order to complete the signup process.
  • Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as your plan allows.
  • You are responsible for maintaining the security of your account and password. StellationMedia.com cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
  • One person or legal entity may not maintain more than one trial account.
  • You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).
  • Use of our services, network or offerings for spam or abuse is strictly prohibited, In instances where large networks of spam accounts are detected proxy provisioning will be disabled and users will have to self provide proxies in order to continue use of the service

Paid subscription

  • Before you make a purchase decision you are advised to review all of our sales information and videos.
  • You agree that upon purchasing our service, that you clearly understand and agree what you are purchasing and will not file a fraudulent dispute via Stripe, PayPal or any other payment systems.
  • A valid credit or debit card is required for payment.
  • The Service is billed monthly after the activation of a chosen package of services and is non-refundable. Subscription is automatically renewed with the beginning of a new month. You can stop the subscription anytime. Funds paid for a new subscription are non-refundable.

Cancellation and Termination

  • You are solely responsible for properly canceling your account. You can request the cancellation of your account at any time by emailing the support.
  • If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
  • If you cancel your subscription before the end of your current billing cycle, your cancellation will be effective on the day the next cycle is set to start. Until that date you will retain access to our Service.

Modifications to the Service and Prices

  • We reserve the right to modify, suspend or withdraw the whole or any part of our service or any of its content at any time without notice and without incurring any liability.
  • Monthly subscription fees are subject to change without any notification from StellationMedia.com. Information about new pricing provided by posting to the StellationMedia.com website. New pricing does not affect your payed period of time.
  • StellationMedia.com shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

General Conditions

  • Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
  • The expected amount of followers, likes and comments is not guaranteed to you in any way. It all depends on the quality and interestingness of your content.
  • We bring attention of real users to your feed, but we can’t protect you from spam, fake, inactive followers. It’s not possible to stop them, but you can remove unwanted followers by yourself or with special services.
  • We can’t guarantee the continuous, uninterrupted or error-free operability of the services.
  • Support for StellationMedia.com services is only available in English via Live Chat, We are able to accommodate non-english speakers via third party translation tools but support is not guaranteed in these instances.
  • You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, StellationMedia.com, or any other StellationMedia.com service.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any StellationMedia.com customer, employee, member, or officer will result in immediate account termination.
  • You understand that StellationMedia.com uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  • You understand that Instagram may ask you to confirm your account using the code sent by SMS or by any other means. StellationMedia.com is not responsible if you do not get an SMS and unable to unlock the account. Your payment is non-refundable in this case. The remaining paid period can be transferred to another your account if you send us request on support@StellationMedia.com
  • If your bandwidth usage or load significantly exceed the average bandwidth usage (as determined solely by StellationMedia.com) of other StellationMedia.com customers, we reserve the right to immediately disable or limit your account until you can reduce your bandwidth consumption or load.
  • StellationMedia.com does not warrant that (I) the service will meet your specific requirements, (II) the service will be uninterrupted, timely, secure, or error-free, (III) the results that may be obtained from the use of the service will be accurate or reliable, (IV) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (V) any errors in the Service will be corrected.
  • You expressly understand and agree that StellationMedia.com shall not be liable for any direct, indirect, incidental, special or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if StellationMedia.com has been advised of the possibility of such damages).
  • Questions about the Terms of Service or any other matter should be sent to support@StellationMedia.com
  • It is your sole responsibility to check whether the Terms have changed.

Newsletter with promotions, offers and news

By accepting these terms and conditions from the beginning of using our service, you also agree to receive newsletters on Email, LiveChat and as a popup or notification from the website.

Please read these Terms carefully, and contact us if you have any questions.

Thanks for using Stelation Media!

Terms of service are rules by which one must agree to abide in order to obtain our software.

USING THIS WEB APPLICATION, YOU AGREE TO THE TERMS OF THIS END USER LICENSE AGREEMENT. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF ANOTHER PERSON OR COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT; YOU HAVE FULL AUTHORITY TO BIND THAT PERSON, COMPANY OR LEGAL ENTITY TO THESE TERMS.

GENERAL:

This software uses independent and unofficial API. Official Instagram API is not being used in this script. On the backend, the script behaves like the official Android application of Instagram.

By accessing this application, you accept that you will not use it for spamming, harassment, massive bulk messaging, etc.

This software is in no way affiliated with, authorized, maintained, sponsored, or endorsed by Instagram or any of its affiliates or subsidiaries.

AS IT IS VERY CLEAR, THE SOFTWARE DEPENDS ON INSTAGRAM. WE ARE NOT RESPONSIBLE IF INSTAGRAM MADE CRITICAL CHANGES IN THEIR SIDE. ALTHOUGH WE ALWAYS TRY TO MAKE THE SOFTWARE UP TO DATE, SOMETIMES IT MIGHT NOT BE POSSIBLE TO FIND A PROPER WORKAROUND. WE DO NOT GUARANTEE THAT THE COMPATIBILITY OF THE SOFTWARE WITH INSTAGRAM API WILL BE FOREVER. USE AT YOUR OWN RISK. WE DO NOT PROVIDE ANY REFUND FOR PROBLEMS THAT ARE ORIGINATED FROM INSTAGRAM.

Please read these Terms of Service carefully before using Stellation Media for personal usage.

By purchasing a subscription of the software, you must agree to these Terms, so you should first read them carefully. If you don’t wish to accept all Terms, then please don’t purchase a subscription. We are not affiliated with Instagram, Facebook, or any Instagram third-party partners in any way.

It is your sole responsibility to comply with Instagram rules and any legislation that you are subject to. You use Stellationmedia.Club at your own risk.

We are not responsible for your actions and their consequences. We are not to blame if your Instagram account is banned for any reason

The expected amount of followers, likes, and comments are not guaranteed to you in any way.

We can’t guarantee the continuous, uninterrupted, or error-free operability of the services.

We do not guarantee any results that our software can produce.

You agree that upon purchasing our software, that you clearly understand and agree with what you are buying, and will not file a fraudulent dispute via the payment processor used.(edited)

REFUND POLICY:

  1. Since you get instant access to this digital product after the purchase, we accept refunds only in case you found a critical bug in the software.
  2. We do not provide any refund for the problems originated from Instagram.
  3. Discounts cannot be the reason for refunds.